Due to the COVID-19 pandemic, health systems now supply the most telehealth in the united states. However, while health system physicians ‘re going back again to their office-based routine, patient demand oftentimes has began to outstrip medical system supply.
Some health systems have contracted with third-party telemedicine vendors that often require patients to get into another system that’s not well-integrated with medical systems’ other technologies. Other health systems have developed their very own virtual care provider strengthbut are unlikely to supply 24/7, comprehensive coverage.
To obtain a perspective on the problem from the brand-new player, Healthcare IT News interviewed Dr. Lyle Berkowitz, CEO of KeyCare and a primary care physician. KeyCare is really a virtual-first care platform constructed with Epic EHR along with other technologies. KeyCare launched its system 8 weeks ago, providing services to BHSH System’s Spectrum Health West Michigan Division.
Berkowitz, a longtime health IT and clinical informatics leader, discusses how KeyCare works, the bond with EHR giant Epic, $24 million in a recently available series A funding, progress with BHSH System’s Spectrum Health West Michigan Division, and what the continuing future of his company and of telehealth generally may appear to be.
Q: Please describe KeyCare, who uses itand what it enables through telehealth.
A. KeyCare is going for a pretty simple method of helping health systems expand the virtual care services they are able to offer with their patients.
First, rather than building our very own platform from scratch, we licensed the EHR and telehealth technology from Epic Systems and also have optimized it for providing virtual care augmentation to other health systems. Second, given that our Epic instance is ready to go, we have been contracting with virtual providers, also referred to as virtualists, to allow them to be accessible on our platform.
The effect is that Epic-based health systems now can truly add virtual care coverage via their very own front doors, instead of asking patients to join up to somebody else’s portal. Patients have a far more seamless experience, and quality is enhanced because data is shared bi-directionally between your KeyCare Epic instance and medical system’s Epic instance.
We can also integrate with other EHRs via industry-standard interoperability options like CareQuality.
On the virtualists’ side, we have been likely to partner with a number of telehealth groups that want to get a robust EHR technology platform that’s easily interoperable with nearly all health systems in the usa.
Using Epic’s wide-ranging EHR functionality, we are able to support a multitude of virtual care options, which range from primary care, to behavioral health, to niche specialists, to remote patient monitoring.
Q: Please discuss the strong reference to EHR giant Epic.
A. We have been area of the Epic community, meaning we have been Epic clients that license their electronic health record software much like a great many other health systems around the world. However, we’ve a slightly different focus than the majority of their other clients.
First, we have been optimizing our instance of Epic for virtual care services, which affects what features we start, to this content that people build. Second, we have been optimizing our instance round the idea of being of service to other Epic clients by maximizing usage of Epic’s interoperability features that enable cross-instance scheduling, data sharing, messaging and ordering.
The effect is that people can change on support for other Epic systems in an exceedingly short timeframe with reduced IT resources required since it is a configuration instead of an integration between two instances.
Finally, we realize we have been doing something new in the Epic community, but Epic is a great partner in assisting us maximize usage of their technology and working collaboratively in assisting to evolve future technology enhancements.
Q: You recently closed on $24 million in series A funding backed by 8VC, LRVHealth, Bold Capital and Spectrum Health Ventures. How can you plan to utilize the funds? How will they be employed to virtual care?
A. These funds will undoubtedly be used to help expand optimize our instance of Epic, and also build out we to raised serve our virtualist and health system partners.
Q: You launched in July by giving services to BHSH System’s Spectrum Health West Michigan Division. How is that coming along? What types of telehealth services are you providing?
A. It’s gone perfectly. We’ve proven out Epic’s “Telehealth Anywhere” technology which allows an individual to enter Spectrum’s digital entry way their MyChart portal and make an on-demand virtual urgent care appointment with providers focusing on the KeyCare instance of Epic.
The effect has been that Spectrum now can provide their patients 24/7, 50-state virtual urgent care coverage. This enables them to satisfy their promise to be there for his or her patients, and also expand contracts with payers and employers that want that kind of coverage.
And within the initial 8 weeks, we curently have helped Spectrum care for patients traveling over 1 / 2 of america.
Q: Exactly what will the continuing future of your organization and telehealth appear to be?
A. We started with 24/7, 50-state virtual urgent care coverage because that has been a continuing request from health systems. Given that we’ve that ready to go, we are looking towards partnering with an increase of and much more health systems over the U.S., along with expanding functionality.
Next, we are adding in additional specialty types. We ought to be live with behavioral health therapists augmenting our health and wellness system partners prior to the end of the year. And we have been exploring other specialties that range between extended primary care support, to maternal care, to cardiac rehab, to dietitians, to speech therapists, to chronic care management.
And, as time passes, we intend to raise the efficiency of our virtualists with the addition of in asynchronous support, automating just as much of the procedure as you possibly can, and using other technologies to create care as easy and convenient as you possibly can for both providers and patients.
Our vision is that people allows health systems to possess a rich variety and depth of virtual care extender teams, with a particular concentrate on making routine care as easy, accessible and affordable as you possibly can for his or her patients.
We believe this can allow health system physicians to control a much bigger panel size while simultaneously decreasing the amount of office-based visits they have to see. The consequence of this kind of virtual care vision would thus be increased access and quality for patients, decreased burden on physiciansand increased revenue for health systems.