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Logitechs webcam software is really a mess

Logitech makes one of the most popular webcams on earth, but with them on a few of the most famous computers, just like the M2 MacBook Air or M1 Pro MacBook Pro, is really a significantly less than stellar experience. Plugging one into any M1 or M2 Mac for a video call isnt a concern, but if you wish to tweak in-depth settings or use a few of these webcams highlight features, doing that at this time ranges from clumsy to impossible. Thats because its most capable webcam software, Logitech Capture, isnt on computers with Apple silicon.

Logitech switched up its software plan for those who use newer Mac laptops and desktops without making much effort to inform anyone. Rather than offering Logitech Capture, its de facto software focused squarely on webcam settings and article marketing features, it has two distinct and lesser Mac applications to select from: Logi Tune and Logitech G Hub. Tune is really a confusing app that enables you to toggle settings for Logitech gadgets, with calendar integration added in, for reasons uknown. G Hub was built for gamers who would like to tweak RGB lighting and sensitivity settings for gaming-focused products and, now, webcams.

Each apps interface looks different and enables you to switch different settings, so youve got a selection with which app you utilize an excessive amount of choice, in the event that you ask me, given how limited the functionality is at each one of these. But neither offers as much options as Logitech Capture. It is possible to access basic settings, just like the capability to zoom set for a tighter crop or create a host of adjustments to the picture settings (or set them to auto settings), nevertheless, you cant adjust the frame rate or the resolution. What which means is individuals who own an M1 or M2 Mac cannot utilize its face-tracking feature or switch between horizontal or vertical orientations on a good, relatively high-end webcam just like the $160 Logi StreamCam.

Screenshots showing how the Logi Tune looks running on MacOS.
Logi Tunes interface is easy, that is good. Nonetheless it doesnt offer usage of every feature that I wish to toggle, like frame rate or resolution.

Which stuff isnt super apparent unless youre utilizing an affected computer. Ive tested webcams on a laptop without Apple silicon, therefore i only noticed following a reader reached out to notice a few of the Logitech picks inside our best webcam buying guide have limited functionality on M1 and M2 Macs. There are many posts on Reddit concerning this, too, and a lot of people focusing on solutions that Logitech hasnt itself presented. Someone even succeeded with a workaround to obtain a previous version of Logitech Capture software focusing on an M1-equipped machine. It crashed on launch for me personally, though.

I asked Logitech if it planned to port Capture to computers with M1 and M2 chips. Spokesperson Christian Cooper told The Verge there are currently no plans for Logi Capture to aid M1 or M2 chips. However, camera and video settings are supported inside our Logitech G HUB software and on Logi Tune for macOS.

After some follow-up questions on whether these apps deliver feature parity with Logitech Capture (they dont) and when its new software strategy was created from the technical hurdle with M1 / M2 Macs (or if this sloppiness was the program all along), Logitech spokesperson Ciara Dixon provided this boilerplate response that didnt provide useful answers.

Logitech provides multiple software choices for diverse customers across multiple os’s including Windows and Mac. For video conferencing (including webcam, headset, and Logi Dock), we recommend using Logi Tune. For gaming and streaming, G HUB offers convenience and control over multiple devices from Logitech G, Blue Microphones, and Litra Glow. Streamlabs may be the all-in-one livestreaming and recording software across multiple platforms including Twitch, YouTube and Facebook.

Two screenshots showing Logitech G Hub and the settings that it offers for webcams.
Logitech G Hub lays out more of the features simultaneously, nonetheless it still doesnt offer you all the options that Logi Capture does.

This software problem can be an issue for newer Macs at this time, but its going to be a concern for far more users soon. As of the most recent update, Logitech has sunset the Capture app entirely for Windows computers and older Intel-based Macs. In its latest patch notes for the program for both Windows 10 and many macOS versions, it says, This is actually the final version of Logitech Capture no new software updates will undoubtedly be available. Logitech recommends that you download and install Logitech G HUB if you need to adjust compatible webcam settings. It includes a support page that instructs all users to download Logitech G Hub, also it instructs users to uninstall Logi Capture.

At this time, this means in the event that you own an M1 or M2 Mac, you cant obtain the most from your Logitech webcam. This issue will spread by Logitechs choice to Windows along with other Intel-based Macs later in 2022. Weve, naturally, reached out to Logitech again for more answers.

Until Logitech is clearer about its software plans because of its webcams, well put in a note inside our webcam buying guide your experience using its webcams will change wildly based on the computer that you utilize.

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