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SOME TYPE OF COMPUTER Weekly buyers guide to customer and employee experience management
Companies are facing new challenges to meet up the expectations of customers and employees. In this 14-page buyers guide, Computer Weekly talks about the advantages of the knowledge economy, the client service implications of always-on mobile users and how digital platforms can engage customers across all channels.
Table Of Contents
- The way the concept of a confident employee experience has come old.
- Whats driving higher expectations of customer support teams.
- Considering digital experience platforms role in engaging customers across all channels.