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Twitter merges misinformation and spam teams following whistleblower claims

Twitter is creating a major change to its organization after former security head Peiter “Mudge” Zatko accused the business of experiencing lax security and bot problems. In accordance with Reuters, Twitter is merging its health experience team, that is responsible for clamping down on misinformation and harmful content on the site, using its service team. The latter reviews profiles when they’re reported and takes down spam accounts. Together, the combined group will undoubtedly be called Health Services and products (HPS).

The group will undoubtedly be led by Ella Irwin, who joined the business in June and had previously worked for Amazon and Google. Reuters says Irwin sent a memo to workers, telling them that HPS with “ruthlessly prioritize” its projects. “We are in need of teams to spotlight specific problems, working together as you team no longer operating in silos,” Irwin reportedly wrote.

In a statement delivered to Reuters, a Twitter spokesperson said the reshuffling “reflects [the company’s] continued commitment to prioritize, and focus [its] teams in search of [its] goals.” A source also told the news headlines organization that the teams coping with harmful and toxic content experienced major staff departures recently. Merging both of these teams could be the easiest way to make sure that all important roles are filled in the years ahead.

This news occurs the heels of the revelation that Zatko filed a whistleblower complaint against his former employer. Inside it, he said Twitter has “extreme, egregious deficiencies” with regards to security and that it prioritizes user growth over clearing up spam. Soon after The Washington Post reported on Zatko’s complaint, which also raises concerns about national security, lawmakers from both sides of the aisle announced that they are looking at his claims.

Within an email to employees, Twitter CEO Parag Agrawal defended the business and echoed its spokesperson’s statement that Zatko’s complaint is really a “false narrative that’s riddled with inconsistencies and inaccuracies.” It is possible to browse the whole memo, obtained by Bloomberg, below:

“Team,

You can find news reports outlining claims about Twitters privacy, security, and data protection practices which were created by Mudge Zatko, a former Twitter executive who was simply terminated in January 2022 for ineffective leadership and poor performance. We have been reviewing the redacted claims which have been published, but what weve seen up to now is really a false narrative that’s riddled with inconsistencies and inaccuracies, and presented without important context.

I understand that is frustrating and confusing to learn, given Mudge was in charge of many areas of this work he could be now inaccurately portraying a lot more than half a year after his termination. But none of the eliminates from the important work you did and continue steadily to do to guard the privacy and security of our customers and their data. This season alone, we’ve meaningfully accelerated our progress through increased focus and incredible leadership from Lea Kissner, Damien Kieran, and Nick Caldwell. This work is still a significant priority for all of us, and if you wish to read more about our approach, you will discover an overview here.

Given the spotlight on Twitter right now, we are able to assume that people will continue steadily to see more headlines in the coming days this can only make our work harder. I understand that of you have a large amount of pride in the task we do together and in the values that guide us. We shall pursue all paths to guard our integrity as an organization and set the record straight.

See you all at #OneTeam tomorrow,

Parag”

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